Guest Service: Guest services is a division of the hospitality industry.What Skills Does a person Need at Harrah's Hotels And Casinos?Īt Harrah's Hotels And Casinos, specify the abilities and skills that a person needs in order to carry out the specified job duties.Įach competency has five to ten behavioral assertions that can be observed,Įach with a corresponding performance level (from one to five) that is required for a particular job.